→ An item is missing in my order
On rare occasions an item may be overlooked when the order is prepared. Contact our customer service on +33.(0)148.064.430 or by e-mail via the information page on the site. Once we have agreed and checked the stock we will send you the missing item as quickly as possible.
→ I have received an item I did not order instead of the item I ordered
On rare occasions items may be switched around when the order is prepared. Contact our customer service on +33.(0)148.064.430 or by e-mail via the information page on the site. Once we have checked the stock we will send you a return note so that you can return the unordered item at our expense. Provided the item reaches us in perfect condition we will then send you the item you actually ordered.
→ I haven’t received my order
If, a reasonable delay after the shipping was confirmed (minimum 1 week), you still have not received your package, please contact us via e-mail at firstname.lastname@example.org. We shall be able to provide you with detailed information as well as the directions to follow to recover your package.
→ Can I get shipping costs reimbursed following a delivery delay?
In practice the French Post Office doesn’t make refunds. This means we cannot reimburse the postage and packing you are invoiced. Thanks for your understanding.
→ How to get my invoice ?
We now ship your packages without including your orders's paper invoices. To get them, please go to the members area.
→ Is Networkshop a physical shop too ?
Networkshop is only an online shop and we don’t do sells or order picking a tour physical address. Thanks for your understanding.
→ How can i get my records sold on Networkshop ?
To inform us of your new releases you can contact us by email or phone and send promotional material to:
2 rue du marché Popincourt
75011 Paris – France
→ I’m a records shop or distributor; Can I get your items?
Please contact us by phone +33.(0)148.064.430 or email to get our distribution prices and conditions.